How can I report a problem with my order or product?Updated 4 months ago

If you’ve encountered an issue with your order, such as a double transaction or a delayed arrival, please reach out to us with the details. We will need your order number and any other relevant information you can provide. For billing discrepancies, sharing a copy of your bank statement highlighting the transaction can help expedite the resolution. For lost or delayed packages, providing the tracking number and addressing your concerns directly allows us to quickly address the situation and seek remediation, which could include issuing a new shipment or providing a discount for future purchases as compensation for the delay.