Shipping, Returns and Refunds
Shipping, returns and refunds policy information
How do I cancel my order?
If you change your mind and want to cancel, please notify us by email immediately. You can reach our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. ***Orders can only b
What is your shipping policy?
Shipping to USA or Canada:. International Orders (Outside US & Canada): Flat $49.90 Shipping on all orders. Order before 2pm EST and we will ship your package within 3 to 5 business days (sometimes, in less than 24h). Canada & US: It takes 5 to 10 bu
What if my package gets lost or arrives damaged?
If your package or your product arrives damaged, you have up to 30 days to let us know and be eligible for a full replacement or refund. Your item must be in the same (damaged) condition that you received it, but unused. Items that break after use ma
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link for shipping updates. Tracking
Do you offer refunds or exchanges?
To start a return, contact us at [email protected]. If you are unhappy with your product, you have up to 30 days after receiving it to request a refund. Your item must be in the same condition that you received it, unused, with its original tags,
How do I make a return?
To start a return, contact us at [email protected]. If you are unhappy with your product, you have up to 30 days after receiving it to request a refund. Your item must be in the same condition that you received it, unused, with its original tags,
My order is missing products!
Sorry we dropped the ball with your shipment! Please email us at [email protected] and let us know what if you got the wrong products or if something is missing from your order. We will investigate what went wrong and make sure you receive what yo
Want to speak to a human?
Although we have done our best to create a self-serve option for you, sometimes the answer you need is not available. Please note: Buddy, our friendly chat bot, will get you in touch with a person if you still need help. Prefer contacting us via emai
How can I track my order or shipment?
Once your order has shipped, you will receive a tracking number to monitor its delivery status. You may find that it takes a day or so for the tracking information to update with the carrier's progress. If you encounter a message such as 'Status Not
Can I make changes to my order after it has been placed?
If you need to make changes to your order after placement, such as selecting a different product size, please contact us immediately. In some cases, we may be able to cancel your original order before it ships, enabling you to reorder the correct pro
How can I report a problem with my order or product?
If you’ve encountered an issue with your order, such as a double transaction or a delayed arrival, please reach out to us with the details. We will need your order number and any other relevant information you can provide. For billing discrepancies,
I have a problem with an order placed on Amazon
If you’re having an issue with an order placed through our Amazon store, rest assured that Amazon's customer support team is here to help! Since we operate through Amazon’s FBA (Fulfilled by Amazon) program, they handle all aspects of fulfillment, in